Returns, refunds and exchanges

I want every purchase to be a pleasant experience. If the product you received doesn't meet your expectations, you can request a return within 14 days of delivery.

How to request a return

To start the return process:

1. Log in to your Account area.
2. Select the order you'd like to return.
3. Click “Request a return”, state the reason for your request and choose whether you'd like a refund, an exchange for another product (subject to availability) or a store credit, usable within 30 days.

Once submitted, your request will be reviewed. If approved, you'll receive instructions on how to ship the product back.

Return conditions

To be accepted, the product must be:

• unworn and show no signs of use;
• tried on only over your own underwear;
• complete with tags, hygiene seal and original packaging intact;
• returned in the same condition in which it was received.

For hygiene reasons, returns of used, washed, damaged items or items missing their original protections will not be accepted.

Return costs

Return shipping costs are at the customer's own charge.

Refund, exchange or store credit

Once I've received and checked the returned product, I'll proceed with the option chosen when the return was requested:

• refund of the amount of the returned product;
• exchange for another product, subject to availability (shipping cost at the customer's own charge);
• store credit of equal value, usable within 30 days.

The refund will be issued using the same payment method chosen at checkout, within the timeframe set by the payment provider.

Need help?

For any question about the return process or to get assistance, you can contact me at info@nausicaferrandi.com.